Guaranty Trust Bank plc and First Bank plc will be launching their banking services on WhatsApp Business Solution. This will enable the lender to offer Nigerians additional channel to connect with the bank for enquiries, service requests and access to other basic banking services. This is in line with the bank’s continued efforts to enhance service delivery and offer superior banking experiences to customers.
According to GTBank reports, “over the years, GTBank has been at the forefront of establishing a wide range of value-adding touch-points through which customers can access banking services and interact with the bank on all account-related enquiries at any time of the day”.
The bank was the first financial institution in Nigeria to set up a fully interactive contact center in 2006 and has, since then, led the finance sector in driving customer interaction across online and social media platforms.
Following the launch of the WhatsApp Business Solution, GTBank is leveraging the platform to bring financial services closer to customers, whilst offering them more channels to bank, make enquiries and have their service requests treated promptly.
A statement from the First bank yesterday on the other hand, explained that the initiative which was launched recently, was still in its pilot phase and would be available to a select group of customers, after which it will be made available to all customers.
Additional details on the solution would be provided in the coming weeks as customers are encouraged to keep interacting with the Bank on its various social media channels for updates.