The FCCPC has successfully recovered N10 billion for customers who lodged complaints against banks, Fintech companies, and others.
A statement released on Thursday by Ondaje Ijagwu, the Director of Corporate Affairs at the Federal Competition and Consumer Protection Commission (FCCPC), revealed this.
This comes after a review of the latest data concerning consumer complaints that have been addressed and resolved in essential sectors of the Nigerian economy.
The statement reads in part: “The top ten sectors by number of complaints received between March and August 2025 were led by banking (3,173 complaints), followed by Fast Moving Consumer Goods (FCMG) (1,543), fintech (1,442), and electricity (458).
“Other notable sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114).
“The total number of complaints resolved during the reporting period was 9091, while total recoveries for consumers exceeded N10 billion (Ten Billion Naira), reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress.” the Data revealed